ITSM Administrator Level 3

Job Title: ITSM Administrator Level 3Job Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCIEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *

The Opportunity:

CACI is seeking a skilled and experienced ITSM Administrator (Level 3) to join our dynamic team to support a DoD client in Suitland, MD. The ideal candidate will have in-depth knowledge of Helpdesk operations, extensive experience with Windows Servers and/or Linux/Centos administration, and expert proficiency with the Service Now ITSM Suite. This role requires a proactive individual who can manage complex IT Service Management processes, including Incident, Problem, Change, Knowledge, Service Request Management (SRM), Asset, CMDB, Self-Service, and Discovery modules.

Responsibilities:

Service Now Administration:

Administer and develop the Service Now ITSM Suite, ensuring optimal performance and alignment w...