Job Description

Exp- 2 - 5 Years

Language: Proficient in Mandarin (Read + Write + Speak)

Job Description:

We are seeking an experienced and dedicated L1 and L2 Support Engineer to join our team. This role involves providing high-quality technical support to end users and the SD L1 team through various communication channels, including phone, email, chat, and web.

Key Responsibilities:

  • Provide L1 and L2 Support:
    • Respond to support queries via phone, email, chat, and web from end users or SD L1 team members.
    • Resolve issues efficiently, ensuring minimal downtime for users.
  • Customer Service Excellence:
    • Maintain a high degree of customer service for all support queries.
    • Adhere to service management principles, ensuring prompt and accurate responses to user inquiries.
  • Ownershi...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to NCS Group today.

    Submit Application