Job Description
Infra (SM Level)
About Information Technology:
The Information Technology at Axis Bank aims to enable sophisticated product development, better market infrastructure, implementation of reliable techniques for control of risks and to help the financial intermediaries to reach geographically distant and diversified markets
About the Role:
Service Delivery Team Lead responsible for L3 Level activities and Project implementation, Standardization, Escalation Management, SLA Adherence.
Key Responsibilities:
- Installation, Configuration and trouble shooting of issues as part of Service operations.
- Administration, Addressing performance related issues.
- SOP creation & Runbook.
- Handling L2 & L3 Tickets.
- Administration, Confi...
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