Job Description

Responsibilities:

  • Define and articulate the product vision, strategy, and roadmap for ServiceNow ITOM module (, Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Management, Orchestration). 

  • Gather, analyze, and prioritize business requirements from IT Operations, Infrastructure, Cloud, and Security teams, translating them into clear and actionable user stories and acceptance criteria. 

  • Own and manage the ServiceNow ITOM product backlog, ensuring it is vetted, prioritized, and aligned with strategic goals and release cycles. 

  • Collaborate closely with development teams, architects, and quality assurance to ensure successful delivery of features and enhancements that meet operational needs. 

  • Own and drive CMDB adoption across stakeholders, ensuring CMDB accuracy is in line with best practice and industry standards 

  • Act as the subject matter expert for Service...

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