Job Description
An exciting career awaits you
At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.
Position Summary
The ITIL Process Manager is responsible for leading and evolving ITIL capabilities to ensure high-performing, secure, resilient, and cost-effective technology operations aligned with business strategy. The position is accountable for business results primarily achieved through the work of others; this role manages staff, sets direction, and deploys resources while overseeing employee development, performance, compensation, and staffing decisions. The position provides leadership and governance across ITSM, ITOM, and ITAM processes, driving standardization, compliance, and continuous improvement through ITIL best practices, data-driven insights, and automation. In addition, the role partners with cross-functional stakeholder...
At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.
Position Summary
The ITIL Process Manager is responsible for leading and evolving ITIL capabilities to ensure high-performing, secure, resilient, and cost-effective technology operations aligned with business strategy. The position is accountable for business results primarily achieved through the work of others; this role manages staff, sets direction, and deploys resources while overseeing employee development, performance, compensation, and staffing decisions. The position provides leadership and governance across ITSM, ITOM, and ITAM processes, driving standardization, compliance, and continuous improvement through ITIL best practices, data-driven insights, and automation. In addition, the role partners with cross-functional stakeholder...
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