Job Description
Job Description
The ITIL Operations Support Process Manager will play a crucial role in optimizing and streamlining ITSM processes within Zensar Technologies Limited. This position requires a strong understanding of ITIL best practices and the ability to lead and manage a team responsible for incident, major incident, problem, change, and service request management. The successful candidate will also oversee knowledge management, ensuring accurate and up-to-date information is readily available.
Responsibilities
The ITIL Operations Support Process Manager will play a crucial role in optimizing and streamlining ITSM processes within Zensar Technologies Limited. This position requires a strong understanding of ITIL best practices and the ability to lead and manage a team responsible for incident, major incident, problem, change, and service request management. The successful candidate will also oversee knowledge management, ensuring accurate and up-to-date information is readily available.
Responsibilities
- Lead and manage a team responsible for incident, major incident, problem, change, and service request management, ensuring timely and effective resolution.
- Implement and maintain ITIL best practices across all ITSM processes, driving continuous improvement and optimization.
- Oversee knowledge management, ensuring accurate, up-to-date, and easily accessible information for all team members.
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