ITIL Consultant

<div>ITSM Experience: 3+ years of experience in IT service management.</div> <div>ITIL Foundation: Thorough understanding of ITIL concepts, including Incident, Problem, Change, Support Request, and Transition.</div> <div>Candidate should have IT service transition exp(IM, PM, CM, SR)Knowledge on JIRA, Confluence</div> <div>SLM exp, Devops, Basic SQL to generate report</div> <div> </div> <div>Process Definition: 3+ years of experience defining and documenting organizational processes, and creating/presenting related training materials.</div> <div>Atlassian Tools: Proficiency in ITSM tools such as JIRA , and strong knowledge of JIRA and Confluence</div> <div>Automation: Experience in automating workflows and optimizing processes.Process, Reporting, and Analytical Skills</div> <div>Reporting: Ability to define, create, publish, and present reporting related to all services under manageme...