ITIL Consultant

ITSM Experience: 3+ years of experience in IT service management.

ITIL Foundation: Thorough understanding of ITIL concepts, including Incident, Problem, Change, Support Request, and Transition.

Candidate should have IT service transition exp(IM, PM, CM, SR)Knowledge on JIRA, Confluence

SLM exp, Devops, Basic SQL to generate report

Process Definition: 3+ years of experience defining and documenting organizational processes, and creating/presenting related training materials.

Atlassian Tools: Proficiency in ITSM tools such as JIRA , and strong knowledge of JIRA and Confluence

Automation: Experience in automating workflows and optimizing processes.Process, Reporting, and Analytical Skills

Reporting: Ability to define, create, publish, and present reporting related to all services under management.

Enterprise Technology

Business Systems Analyst, Member Support

Reporting: Ability to define, create, publis...