ITAM Application Support Operations (Mandarin)

Job Description

Part of the IT Asset Management (ITAM) team and will assist the IT Asset Manager in formulating the long‑term strategic management of Globe's IT assets. The position will be responsible for tracking, processing and documenting procedures, reclamation, and disposal of all IT hardware throughout the enterprise.

Key Outcomes

• Stable and reliable application services.
• Reduced repeat incidents and operational issues.
• Successful implementation of changes and releases.
• Accurate and up‑to‑date operational documentation.
• Improved operational visibility through monitoring and reporting.
• Timely support of maintenance agreement and asset lifecycle activities.

Application Operations Support

• Support the day‑to‑day operations of assigned applications and digital services.
• Monitor application health and service performance using approved monitoring tools.
• Perfor...