Job Description

Job Description

Position Description

Trek Customer Care team is looking for a hardworking, positive person who loves both bikes and people. This position will be working with our customers as well as our independent retailers. The ideal candidate will demonstrate strong communication skills through phone, email, and live chat. Retail experience a plus, bike knowledge a must.

Position Responsibilities

  • Answer customer inquiries via email, phone, or live chat from Italy customers.
  • Communication with our retailers regarding questions and standard methodologies.
  • Engage in continuous improvement and seek to contribute our customers.
  • Acts as a resource for customers and retailers regarding product and technical questions
  • Work in tandem with Sales Team to understand new and changing products.
  • Provide continual feedback to product managers regarding customer experiences.
  • Utilize databases a...

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