Italian Speaking Customer Service for Ride-Sharing Platform - Work in Greece

Mercier Consultancy MD is excited to offer an incredible opportunity for Italian Speaking Customer Service Representatives for a leading ride-sharing platform, with an option to work in beautiful Greece. This position is ideal for individuals who are passionate about innovative transportation solutions and providing exceptional customer support. As a representative, you will assist customers in navigating their ride-sharing experiences while communicating effectively in Italian.

Key Responsibilities

• Handle customer inquiries regarding ride-sharing services, app functionality, and related queries via phone, email, and chat in Italian.
• Provide guidance on ride bookings, payment processing, and cancellation policies.
• Assist customers in resolving any service-related issues or complaints efficiently.
• Document all customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with team members to deliver...