Italian Speaking Customer Agent For Fintech - Work In Athens, Greece

Italian Speaking Customer Agent For FinTech

Mercier Consultancy Group is actively seeking a motivated and client‑focused Italian speaking professional to join a dynamic team based on‑site in Athens, Greece.

Key Responsibilities

• Deliver professional, high‑quality customer support to Italian‑speaking clients via phone, email, and live chat within a fast‑paced FinTech environment.
• Assist customers with account setup, digital payment queries, transaction issues, and general platform navigation related to FinTech products and services.
• Investigate and resolve customer complaints and technical concerns in a timely, empathetic, and solution‑oriented manner, ensuring full customer satisfaction.
• Guide users through digital financial tools, mobile banking features, and e‑payment solutions, providing clear and accurate information at every interaction.
• Accurately document all customer interactions, case notes, and out...