IT TECHNOLOGIST, MSC

Req. ID: JR IT TECHNOLOGIST, MSC

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Job Responsibilities

• Work in a team that provide global Level 1 support to IT Incidents and Service Requests to minimize interruption to factories and maintain high level of customer satisfaction.
• Monitor key factory metrics and respond to critical deviation to minimize impact to the factories.
• Build and improve Knowledge Base to enable timely resolution to the reported issues.
• Compile and analyze Incident/Service Request metrics to find opportunities to reduce Incidents and increase First Level Resolution Rate (FLRR).
• Participate in Continuous Improvement Projects (CIP) such as i...