Job Description

We are seeking an experienced and driven IT Technician to join our dynamic IT team. This role is ideal for a technically strong individual who thrives in a fast-paced, call centre-driven environment and is confident managing complex infrastructure and support operations.

This is an on-site position based in Pretoria East. 

EE:  Open 

Minimum Requirements



  • Matric (Grade 12)

  • Relevant IT certifications such as A+ and N+

  • Office 365 certification (essential)

  • 3 to 5 years’ experience in IT support, preferably within a call centre environment


Key Responsibilities



  • Take ownership of the IT ticketing system, ensuring efficient prioritisation, resolution, and escalation in line with SLA requirements

  • Act as an escalation point for complex technical issues and support junior team members

  • Maintain c...

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