IT Technician

An exciting opportunity has arisen for an IT Technician to join our IT Team (Thinking Technology) and support our academies and partners in Portsmouth. You will provide high-quality, customer focused IT support across the Trust ensuring the smooth operation of ICT software, hardware and related equipment. You will play a key role in enabling effective teaching, learning and administration by applying ICT best practices and maintaining agreed service levels.

• Act as the first point of contact for IT support onsite
• Troubleshoot and resolve issues affecting client devices
• Log and manage helpdesk tasks with detailed records of actions taken
• Support users with device setup, configuration and training
• Perform basic maintenance and safely install or relocate IT equipment
• Engage professionally with staff, students and stakeholders, End‑user support for software and hardware issues through a dedicated helpdesk service and skilled tec...