Job Description
1st / 2nd Line Support
My client is seeking a proactive and customer-focused 1st Line / 2nd IT Technician to join our growing IT team. This is a fantastic opportunity for someone with a passion for technology and strong Microsoft 365 knowledge to develop their skills in a modern, cloud-first environment.
You’ll be the first point of contact for IT support, helping end users resolve technical issues while ensuring excellent customer service. Working across Microsoft 365, Intune, and endpoint devices, you’ll play a key role in keeping the business running smoothly.
Key Responsibilities
* Provide 1st line support to users via phone, email, and ticketing systems
* Troubleshoot issues across Windows 10/11, Microsoft 365, and mobile devices
* Manage users in Azure AD / Entra ID, including account setup and access control
* Support and administer Microsoft Intune (device enrolment, policies, compliance)
* Assist with hardware s...
My client is seeking a proactive and customer-focused 1st Line / 2nd IT Technician to join our growing IT team. This is a fantastic opportunity for someone with a passion for technology and strong Microsoft 365 knowledge to develop their skills in a modern, cloud-first environment.
You’ll be the first point of contact for IT support, helping end users resolve technical issues while ensuring excellent customer service. Working across Microsoft 365, Intune, and endpoint devices, you’ll play a key role in keeping the business running smoothly.
Key Responsibilities
* Provide 1st line support to users via phone, email, and ticketing systems
* Troubleshoot issues across Windows 10/11, Microsoft 365, and mobile devices
* Manage users in Azure AD / Entra ID, including account setup and access control
* Support and administer Microsoft Intune (device enrolment, policies, compliance)
* Assist with hardware s...
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