Job Description

Our client is seeking an IT Technician to be based in their Hampton, Middlesex location.

Key Responsibilities:

  • Assist with first and second-line support when required, ensuring that urgent issues are addressed quickly and effectively
  • Provide on-site and remote support to users, helping them resolve both simple and advanced technical issues related to IT systems, devices, and applications
  • Escalate complex or unresolved challenges to senior members of the department or third-party vendors, following a structured troubleshooting approach
  • Ensure that service levels are maintained by responding to and resolving issues in line with established helpdesk procedures and priorities
  • Conduct proactive reviews, identifying and logging potential issues before they escalate. This includes regular on-site checks of equipment across all Trust locations
  • Conduct user training sessions when necessary to help users become...

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