Job Description

Responsibilities:

  • Installing and configuring client computer systems.
  • Responding to client, IT support requests.
  • Meeting with clients to diagnose software, networking, or hardware issues.
  • Providing technical support on-site or via remote-access systems.
  • Offering solutions that meet the needs of the client.
  • Repairing hardware malfunctions, software issues, and networking problems.
  • Maintaining good client relations.
  • Tracking and managing work records.
  • Compiling job reports.
  • Updating Help Desk System
  • Preparing BOQ & reports after site visit.
  • Checking for other opportunities when onsite.
  • Decide whether the support service, software or hardware needs adapting to meet the client’s needs.
  • Ask questions to understand customer requirements and close the tickets.
  • Presenting your findings to admin department.
  • Ensure High level of Client sa...

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