Job Description

Responsibilities

  • Provide technical support and troubleshooting for hardware and software issues.
  • Assist with system installations and upgrades.
  • Maintain and update documentation for support processes.
  • Respond to user inquiries via phone, email, or in-person.
  • Ensure timely resolution of technical problems to minimize downtime.

Qualifications

  • Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Experience Level: Less than 1 year of experience in IT technical support.
  • Skills and Competencies: Proficiency in SQL, problem-solving skills, and excellent communication abilities.
  • Working Conditions: Office setting with flexible hours; may require on-call support.
  • Qualities and Traits: Detail-oriented, customer-focused, and able to work under pressure.

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