Job Description

Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Troubleshoot and resolve technical problems via email, phone, or in-person.
  • Install and configure computer systems and applications.
  • Maintain records of issues and resolutions in the ticketing system.
  • Collaborate with other IT team members to enhance service delivery.

Qualifications and Requirements

  • Educational Qualifications: A diploma in Information Technology or a related field is required.
  • Experience Level: Candidates should have less than 1 year of experience in technical support.
  • Skills and Competencies: Proficiency in troubleshooting, familiarity with ServiceNow, and excellent problem-solving skills are essential.
  • Responsibilities and Duties: Provide technical assistance, resolve hardw...

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