IT Technical Support Specialist

Job Description

This candidate is a self-starter who can work with minimal supervision providing IT support.  Responsible for maintenance of site servers, site network equipment, site telephony, desktop hardware and peripherals.  Responsible for installation and support of desktop hardware and desktop software.  Responsible for responding to user calls and requests for assistance.

Key Responsibilities:

• Self-motivated to complete assignments on time, yet able to determine when to ask questions for clarification or further direction.
• Provide first point of contact for all support issues for end-user technical support maximizing the end user’s experience.
• Establish and maintain effective relationships with all levels of users at office and the field site.
• Ensures an outstanding level of customer service by providing direct IT...