It Technical Support Specialist (Cochoapa El Grande)

Position OverviewTechnical Support Specialist (Bilingual - English/Spanish)Key ResponsibilitiesProvide technical support to end users in our Mexico officeTroubleshoot hardware, software, and simple network-related issuesDiagnose problems, identify root causes, and implement effective solutionsDocument issues, resolutions, and processes accurately within the ticketing systemEscalate complex issues to appropriate teams and management when necessaryAssist with system setup, configuration, and user onboardingMaintain a high level of customer service and professionalism at all timesCollaborate with internal teams to improve support processes and documentationRequired QualificationsFluent in both English and Spanish (written and verbal)Strong troubleshooting and problem-solving skills (Hardware & Software)High attention to detail and organizational skillsExcellent communication and customer service abilitiesAbility to manage multiple tasks and prioritize effectively in a fast-paced enviro...