IT Technical Support

Job Description

• Diagnose and troubleshoot issues related to networks, computer systems, hardware, and software.
• Provide technical support to customers for the company's software products and application systems.
• Ensure system issues are resolved efficiently to minimize operational disruptions.
• Deliver real-time support via telephone and live chat to customers and internal departments.
• Identify and escalate recurring incidents to ensure appropriate long-term solutions are implemented.
• Log and track all inquiries and support calls, keeping customers consistently updated on progress and resolutions.
• Create and maintain process documentation, procedures, and user-specific materials, including records of resolved issues.
• Communicate technical concepts in clear, non-technical language to assist customers in troubleshooting.
• Perform other IT-related duties as assigned.

Requirements