Job Description

Overview

The IT Technical Support role is a key contributor to ISS STOXX’s global customer support organization providing first-level support to offices across APAC, EMEA, and US. The role requires a skilled communicator, technical expert, customer focused, and problem solver who excels in providing timely resolutions across various support channels.

Responsibilities

  • Serve as the Face of IT to the customer community, providing a positive experience and reflecting a positive image of IT overall.
  • Support multiple office locations primarily Manila
  • Build, configure, and troubleshoot Mac and Windows 11 desktop and laptop hardware, load software, and conduct audits for unlicensed software using Lansweeper, Workspace One, Intune Device Management, Airwatch, Horizon, SCCM for imaging, software installation and inventory management.
  • Troubleshoot basic network, software, and printing issues.
  • Deploy and configure desktop and ...

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