Job Description

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Job Description

Government Mandated Benefits

  • Job Title: IT Technical Support Specialist
  • Job Overview: We are looking for a knowledgeable and customer-oriented IT Technical Support Specialist to provide assistance with troubleshooting, hardware, software, and networking issues for our employees or customers. The ideal candidate will have strong technical skills, a problem-solving attitude, and the ability to provide effective solutions in a timely manner.
  • Educational Qualifications:
  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.
  • Experience:
  • Previous experience (1-3 years) in IT support, helpdesk, or a technical support role.
  • Familiarity with IT service management tools like ServiceNow, Jira, or Zendesk. <...

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