Job Description

Job details:

IT Technical Support Engineer is responsible in providing support for the company client nationwide.

Duties and Responsibilities:

  • To provide on-site support.
  • To assist clients in solving complex technical issues.
  • To respond to all client queries. may require working after hours as well as a presence on-site as required.
  • To document all relevant departmental and field activities and resolve the complexities.
  • To perform basic network troubleshooting and maintenance.
  • To ensure that client machines operate consistently and efficiently, keeping the machines up and running, consistent up-time of routers, servers, networks, PCs, POS, printer and other office devices.
  • To perform printer, POS, laptop and desktop troubleshooting and debugging.
  • To communicate with customers in initial deployment troubleshooting, as well as in initial debugging of new hardware and software.
  • To offer gu...

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