Job Description

The Level 2 (L2) Engineer is responsible for providing intermediate-level technical expertise and support within their area of specialization. As a key member of the engineering or support team, the L2 Engineer handles tasks, procedures, including analyzing and resolving moderately complex technical issues, collaborating with other teams for escalations, and contributing to process improvements.

Key Responsibilities:

  • First point of contact for end-users via phone, email, chat, or ticketing system
  • Log and categorize support tickets in the ITSM system
  • Troubleshoot and resolve IT issues: password resets, printer issues, network connection, email problems, etc
  • Provide timely communication and escalate unresolved tickets as needed
  • Resolve escalated technical issues requiring advanced troubleshooting
  • Support configuration, deployment, and testing of Linux-based applications and services
  • Diagnose...

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