Job Description
Position Overview
The I.T. Technical Support Specialist provides frontline technical support, troubleshooting, and maintenance for all hardware, software, and end-user devices. The role ensures timely resolution of technical issues, performs preventive maintenance, assists in system and network operations, and supports the rollout of new technologies. This position acts as the primary contact for user concerns and contributes to maintaining smooth daily I.T. operations.
Duties and Responsibilities
End-User Technical
Provide onsite and remote support for all departments, resolving hardware, software, email, and connectivity issues.
Handle job tickets, service requests, and escalate complex issues as needed.
Maintain proper documentation for all support activities.
Ensure timely resolution within defined SLAs.
Hardware, Software & Peripheral Maintenance
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