IT Technical Support

Job Title: IT Technical Support Seniority Level: MidCareer (4 - 6 yrs exp) Type: Contractor Duties and Responsibilities: Daily Analysis & Monitoring Intelligence Analyze alarm trends, patterns, and correlations Detect anomalies and provide proactive insights Engage domain teams for remediation Technical Support & Engineering Level 2 fault diagnosis and advanced troubleshooting Configure alerts, design automation use cases Support integration of new systems Reporting & Analytics Weekly, Monthly, and Quarterly technical reports Incident patterns, RCA summaries, automation impact reporting SLA/OLA adherence analysis Operational & Reporting Deliverables Daily Health Checks, Alarm Reports, Automation scripts Weekly, Monthly, and Quarterly summary reports Qualifications & Skills: Qualification: Advanced Diploma Information Technology Skills: Daily Analysis & Monitoring Intelligence, Technical Support & Engineering, Reporting & Analytics If you have the required experience and skills, apply n...