Job Description

The Role


The Technical Program Manager is responsible for leading and managing technical programs that enhance the efficiency and effectiveness of our customer support operations. You will collaborate closely with cross-functional teams including engineering, services, and support to drive initiatives that improve our support processes, tools, and customer experience.

What You'll Do

  • Lead and manage technical support programs, helping to organize and track work via sprints
  • Manage sprint goals and timelines, balancing scope, resources and priorities to ensure timely product delivery
  • Facilitate requirement gathering and lead user story creation
  • Perform release management and create process to improve cross-team communication and visibility of upcoming releases
  • Collaborate with cross-functional teams to drive projects and enhancements
  • Effectively manage and balance the team’s workload comprised of conflicting priori...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Veeva Systems today.

    Submit Application