Job Description
Works autonomously to provide system operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users while coaching and developing less experienced IT Support Associates. Must work collaboratively with others.
Performs IT production support for assigned area(s) according to documented processes.
Manages process documentation and standards.
Troubleshoots assigned issues per department standards to resolution with responsibility to circle back with customer to confirm resolution.
Proactively identify potential issues and provide solutions.
Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided. Analyzes data to identify trends and taking necessary action.
Trains less experienced associates on IT support processes and tools and identify additional training opportunities as needed.
Assists with additional IT responsibilities as ...
Performs IT production support for assigned area(s) according to documented processes.
Manages process documentation and standards.
Troubleshoots assigned issues per department standards to resolution with responsibility to circle back with customer to confirm resolution.
Proactively identify potential issues and provide solutions.
Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided. Analyzes data to identify trends and taking necessary action.
Trains less experienced associates on IT support processes and tools and identify additional training opportunities as needed.
Assists with additional IT responsibilities as ...
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