IT Team Lead

Job Roles and Responsibilities

• Lead and mentor a team of IT Support Engineers, providing guidance, training, and performance evaluations.
• Manage and coordinate the execution of IT projects, ensuring timely delivery and alignment with organizational goals.
• Oversee the deployment, configuration, and maintenance of hardware, software, and network systems.
• Monitor system performance and troubleshoot issues to ensure optimal uptime and reliability.
• Collaborate with other departments to assess technology needs and implement effective solutions.
• Maintain documentation for systems, processes, and procedures.
• Ensure compliance with IT policies, security standards, and best practices.
• Handle escalated support requests and provide advanced technical assistance when needed.
• Track and report on team performance metrics and project progress.