Job Description
Join Jolera in Porto as an IT Systems Support Professional, dedicated to providing exceptional technical support in a busy office environment. Your role will be crucial for maintaining client systems and ensuring problem resolution.
As an IT Systems Support Professional, you will engage in proactive service ticket management and escalations. Candidates should possess 1-3 years of hands-on experience in technical support, with strong analytical skills and a collaborative mindset. Your expertise in leading conversations with non-technical users will be vital.
Key Responsibilities:
• Process and maintain ownership of service tickets
• React to on-site outages effectively
• Verify and diagnose server and network issues
• Assist in account management activities
• Perform user-level data backup and recovery
Requirements:
• 1-3 years technical support experience
• Degree or diploma in a relevant field
• Proficient in Microsoft Office and Adobe Creative Suite
As an IT Systems Support Professional, you will engage in proactive service ticket management and escalations. Candidates should possess 1-3 years of hands-on experience in technical support, with strong analytical skills and a collaborative mindset. Your expertise in leading conversations with non-technical users will be vital.
Key Responsibilities:
• Process and maintain ownership of service tickets
• React to on-site outages effectively
• Verify and diagnose server and network issues
• Assist in account management activities
• Perform user-level data backup and recovery
Requirements:
• 1-3 years technical support experience
• Degree or diploma in a relevant field
• Proficient in Microsoft Office and Adobe Creative Suite
Ready to Apply?
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