IT Systems Engineer / IT Support

Job Title: IT Systems Engineer / IT Support

Job Type: Full-time

Location: Lucerne, Switzerland (Hybrid)

We have partnered with a highly dedicated IT services provider based in Switzerland to find their next IT Support Specialist (Windows and M365). Join a committed and dynamic team that supports a wide range of customers across the country. You will play a key role in delivering efficient ICT services whilst continuously developing your technical skills in a modern, supportive environment.

Responsibilities:

Act as the first point of contact at the service desk, handling support calls from receipt to resolution across multiple channels.

Investigate and resolve platform monitoring alerts, ensuring reliable infrastructure performance.

Gather and analyse relevant information to clarify customer issues, escalating to internal experts when necessary.

Coordinate with cross-functional teams and ensure accurate docu...