it systems engineer

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

The 24x7 team is primarily responsible for ensuring business continuity and preventative maintenance. They will also act as an extension to our engineering onsite teams.  The role will fit someone who ensures optimal performance, reliability, uptime and availability of services.

Work Arrangement: Remote

Work Shift: Morning, Mid, Night (5 days working arrangement) - Exact schedule will be discussed upon client's approved roster.

About the Job:

• Proactively monitor and respond to system alerts, issues, and outages.
• Perform customer backup checks and reporting to ensure successful backups.
• Apply infrastructure patching for security, compliance, and stability.
• Handle customer calls, emails, and chats to log and manage support tickets.
• Provide Tier 2 troubleshooting and escalate ticke...