Job Description
Impact of the Role In this role, you’ll resolve complex technical issues, ensuring our clients receive timely and effective solutions. You will manage escalated service requests and support key business technologies, playing a critical role in driving client success.
Position Details
Department: Service Delivery
Employment Type: Full Time
Location: Vancouver, British Columbia
Workplace type: Hybrid
What you will be doing
Receive & respond to escalated service requests, incidents and change requests in a timely manner
Maintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1 and/or tier 2 scope of support
Train and educate VC3 clients on technical standards
Troubleshoot and resolve issues with:
Customer line‑of‑business (LOB) applications and common applications like web browsers and Microsoft Office
General network conn...
Position Details
Department: Service Delivery
Employment Type: Full Time
Location: Vancouver, British Columbia
Workplace type: Hybrid
What you will be doing
Receive & respond to escalated service requests, incidents and change requests in a timely manner
Maintain accountability to lower tier technical team members to assist with escalations that stretch beyond the tier 1 and/or tier 2 scope of support
Train and educate VC3 clients on technical standards
Troubleshoot and resolve issues with:
Customer line‑of‑business (LOB) applications and common applications like web browsers and Microsoft Office
General network conn...
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