IT System Support Engineer

IT System Support Engineer – Network, Helpdesk & Remote Server Management

Job Title: IT Network System Support Engineer / IT System Support Engineer
Department: IT Services
Location: Lahore, Pakistan (Onsite)
Employment Type: Full‑Time
Work Schedule:

• 12‑Hour Shift (3 hours paid additional)
• 6 Days/Week (Monday–Saturday)
• Sunday Off
• Rotating Evening Shifts (Every 90 Days)

Job Overview

The IT System Support Engineer will act as a first‑line and mid‑level support resource, handling IT helpdesk operations, network troubleshooting, and remote server management. This is a client‑facing role requiring excellent English communication skills and hands‑on technical expertise.

Key Responsibilities

• Provide Level‑1 / Level‑2 IT Helpdesk support (password resets, account creation, user access issues).
• Manage and support Active Directory environments (users, groups, GPOs).
• Perform remo...