Job Description

The position is primarily responsible in.

  • creating and logging tickets to the ticketing system

  • provides Level 1 technical support. Response to customer inquiries and technical issues via telephone, email or chat.

  • conduct initial assessment and troubleshooting of customer reported trouble, it can be either software or hardware.

  • performs routine maintenance tasks to ensure customer infrastructure works in optimal condition.

Job Description:

  1. Provide technical support for end-users and IT staff of customers.

  2. Troubleshooting of computer systems, hardware, software, network, printer, and server.

  3. Must be aware of the latest update for Windows Operating System and Microsoft Office products.

  4. Performs Preventive and Corrective Maintenance to support customers and minimize stoppage of operation.

  5. Performs monitoring of server bac...

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