IT System Engineer

Job Responsibilities

• Provide Level 1 helpdesk and end-user technical support for daily IT operations.
• Logging incidents and service requests through the ticketing system, including proper issue categorization and prioritization.

• Install, replace, configure, and troubleshoot IT hardware, including:

• Desktop PCs and laptops

• Monitors, keyboards, mouse, and other peripherals
• Printers and scanners
• Perform basic hardware diagnostics, fault identification, and first-level resolution.

• Install, configure, and support end-user software, including:

• Windows operating systems

• Antivirus and endpoint protection software
• Office productivity applications (Microsoft Office, WPS, and related tools)
• Provide basic software troubleshooting and user guidance.
• Perform basic networking troubleshooting (LAN, Wi-Fi connectivity, IP configuration, basic access i...