IT Supporter – Service Desk

• Support customers via phone, email and IM Chat.
• Process User Admin related requests and troubleshoot technical concerns.
• Acts as the first point of contact for IT clients in the organization.
• Communicates with Service Desk Customers via email, chat and phone.
• Maintains and manages the documentation of cases reported by Clients to the Service Desk.
• Acts a key role in the Incident Management process as first line of contact.
• Follows standards set out in the KCS methodology on a daily basis.
• Possesses basic ability to use Service Now, Microsoft Office, Exchange, Active Directory, and KCS methodology.

Requirements

• Graduate of any Bachelor’s degree or with at least 2-yr relevant working experience.
• Customer-oriented, enthusiastic, courteous, assertive and motivated to take charge of both customer engagement and problem resolution.
• Acts with urgency and responds well under ...