Job Description

  • Provide first-level technical support via phone, email, chat, and ticketing system.

  • Diagnose and resolve hardware, software, and network issues.

  • Log, track, and manage incidents and service requests using ITSM tools.

  • Escalate unresolved issues to appropriate support teams.

  • Assist with onboarding/offboarding tasks including account setup and equipment provisioning.

  • Maintain documentation of procedures, known issues, and solutions.

  • Monitor system alerts and respond to outages or performance issues.

  • Support remote users with VPN, virtual desktops, and mobile device management.

  • Participate in continuous improvement initiatives and contribute to knowledge base articles.



    • What you must have:

  • Diploma or degree in Information Technology, Computer Science, or related field.

  • 1–3 years of e...

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