Job Description

IT Support Engineer

Role Overview

  • Provide user support via the service desk both remotely and in person.

  • Issue, repair, and arrange the return of IT equipment.

  • Maintain and support IT systems including Active Directory, Microsoft 365, and related platforms.

  • Monitor and test backups.

  • Manage IT onboarding for starters and offboarding for leavers across equipment and applications.

    • Responsibilities


    Ticketing System

  • Resolve tickets within agreed SLAs.

  • Manage and prioritise the ticket queue.

  • Triage and escalate tickets to the appropriate IT resource.

    • Equipment

  • Issue IT equipment to new starters and arrange returns from leavers, updating tracking systems.

  • Build, configure, and arrange repair of IT equipment, including liaising with third-party vendors.

  • Maintain accurate stock le...

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