IT Support Technician (SETSU) (SEROCU)

Overview

Our South East Technical Surveillance Unit (SETSU) provides a comprehensive technical capability to the South East regional forces, specialist investigative teams and law enforcement partners.

SETSU has an opening for an IT Support Technician to act as the first point of contact for all IT service related enquiries locally, regionally, and nationally. This person will provide 1st line fixes for IT related issues, and will be supported by colleagues at 2nd and 3rd line for advice, guidance, and escalations.

Responsibilities

We are looking for an enthusiastic individual who has strong interpersonal and customer service skills as end user support is provided both over the phone and via email. The right person will have the ability to explain complex information to different audiences and to be able to think logically in a fast paced environment whilst maintaining a high level of accuracy.

Qualifications

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