Job Description
Duties:
Manage, prioritise, and resolve tickets logged on the IT helpdesk within agreed response times.
Provide first- and second-line end-user support across the Microsoft 365 environment, including Outlook, Teams, OneDrive, SharePoint, and the Office desktop suite (account-level support such as mailbox issues, licence assignments, sign-in problems, MFA resets, and shared mailbox/distribution group changes excluding tenant-level or infrastructure administration).
Diagnose and resolve end-user software issues across Windows OS, Microsoft 365 applications, ERP, and other business applications.
Diagnose and resolve hardware issues on desktops, laptops, printers, mobile devices (iOS and Android), mobile scanners, and peripheral network equipment at the user level.
Provide end-user support on SAP Business One, escalating application-level issues to the relevant specialists where required.
Liaise with software vendors and external serv...
Manage, prioritise, and resolve tickets logged on the IT helpdesk within agreed response times.
Provide first- and second-line end-user support across the Microsoft 365 environment, including Outlook, Teams, OneDrive, SharePoint, and the Office desktop suite (account-level support such as mailbox issues, licence assignments, sign-in problems, MFA resets, and shared mailbox/distribution group changes excluding tenant-level or infrastructure administration).
Diagnose and resolve end-user software issues across Windows OS, Microsoft 365 applications, ERP, and other business applications.
Diagnose and resolve hardware issues on desktops, laptops, printers, mobile devices (iOS and Android), mobile scanners, and peripheral network equipment at the user level.
Provide end-user support on SAP Business One, escalating application-level issues to the relevant specialists where required.
Liaise with software vendors and external serv...
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