Job Description

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

Job Title: Mid-Level IT Support Desk Technician (with Cybersecurity Focus)

About the Role

We are seeking a skilled and customer-focused Mid-Level IT Support Desk Technician  with a strong understanding of cybersecurity best practices . This role involves providing technical support to end-users, troubleshooting hardware and software issues, and ensuring secure IT operations across the organization. You will act as a key point of contact for resolving technical problems, implementing security measures, and escalating complex issues when necessary.

Key Responsibilities

  • Provide Level 1 and Level 2 technical support  for desktops, laptops, mobile devices, printers, an...

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