IT Support, Technician

IT Support Technician – Responsibilities

• Engage in a call‑centre team environment to provide front‑line technical support for service requests and technology incidents reported by users
• Support calls, chat and web‑ticket contact types from users
• Resolve requests and incidents or process service requests according to established standards and, when necessary, escalate to specialized solution areas
• Provide users and internal partners with a high level of customer service
• Contribute to collaborative solutions and support the team culture
• Foster process improvement and the evolution of IT practices

Qualifications

• College diploma in a related field
• Minimum of two years of IT experience (other combinations of qualifications and relevant experience may be considered)
• Call‑centre/help‑desk experience
• Strong communication skills in both French and English, oral and written