Job Description


Robert Half are representing one of our clients looking for a friendly, proactive IT Support Analyst who enjoys helping people and is keen to develop their IT skills. You'll provide day-to-day technical support across the business, resolving common IT issues and ensuring colleagues have the technology they need to work effectively. The ideal candidate can explain technical concepts in a clear, simple way to users of all technical abilities.

Key Responsibilities



User Support

  • Provide 1st and 2nd line IT support to users.
  • Diagnose and resolve everyday hardware and software issues.
  • Respond to IT incidents and service requests in a timely manner.
  • Provide support in person, over the phone and remotely.
  • Set up new users, laptops and other IT equipment.
  • Assist with password resets and user account administration.
  • Escalate more complex issues when required.

    • Skills & Exper...

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