Job Description

Job Description

IT Support Technician


Purpose


The role of IT Support Technician will lead and manage all day-to-day IT 2nd and 3rd line support activities for Schools.


The IT Support Technician will liaise with School staff, the IT Service Desk and other 3rd line support teams to identify, prioritise, own and resolve all IT support and service requests. 


The IT Support Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects


This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager.


Key Responsibilities

  • Provide 2nd and 3rd line support to UK School staff and students
  • Support Transformation Projects
  • Work alongside and support strategic technical delivery and IT Solutions Strategy
  • Carry out routine BAU maintenance of all ...

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