IT Support Technician

IT Support Technician

Are you passionate about helping users and solving technical issues? We're looking for an IT Support Technician with at least 1 year of experience to join a dynamic team, providing first-line support in an international and technology-driven environment.

What will you do?

As part of the IT Support team, you will be responsible for delivering high-quality technical support to end users, ensuring a smooth and efficient resolution of IT incidents.

Your main responsibilities:

• Provide first-line technical support via phone, email and ticketing tools.
• Log, manage and follow up on incidents using ServiceNow.
• Troubleshoot issues related to Windows 11, Microsoft 365, iOS and Android devices.
• Manage user accounts and permissions in Active Directory and Microsoft Entra ID.
• Escalate complex incidents when required and ensure they are followed through to resolution.
• Deliv...