IT Support Technician

2nd / 3rd Line IT Engineer

Leyland, Preston—Office based Monday to Friday. Reports To IT Manager.

Along with 1st line support you provide 2nd and 3rd line technical support across this manufacturing business, ensuring IT systems and infrastructure are reliable, secure, and support manufacturing operations effectively. The role involves troubleshooting complex issues, supporting production‑critical systems, and contributing to IT projects and continuous improvement.

Key Responsibilities

• Provide 2nd and 3rd line support for hardware, software, and network issues.
• Troubleshoot and resolve escalated incidents from 1st line support.
• Support and maintain servers, networks, and core infrastructure to ensure maximum uptime of systems that support manufacturing and production.
• Manage and support user accounts, permissions, and security.
• Maintain IT documentation, procedures, and knowledge base and assist wit...